Shipping and Return Policy
SUPERSEAL Construction Products usually ships within 24-48 hours, but cannot guarantee delivery time from 3rd party vendors including 2nd Day and Next Day Delivery.
We can ship to virtually any address in the continental United States. Note that there may be some restrictions on some products, and some products may not be able to ship to locations not in the continental United States and Alaska.
When you place an order, you will receive an email with your tracking number, so you can track your order once it has been shipped.
All shipping times are estimated and may not be 100% accurate. Shipping times are based on orders being processed by 1:00PM EST. (Monday to Friday)
- Standard Shipping: 1-5 business days delivery from time of order
NOTE: Most orders will ship with FedEx Courier. The delivery times range from 1-4 business days. Most locations take 2 business days.
- Express Saver: 3 business days (ex. Order Monday – receive Thursday before 5:00PM)
- 2nd Day: 2 business days (ex. Order Monday – receive Wednesday before 5:00PM)
- Standard Overnight: Next business day before 4:00PM
- Priority Overnight: Next business day before 11:00AM
- First Overnight: Next business day before 9:00AM
Returns and Exchange Policy
You may return or exchange items within 30 days of delivery, so long as the roll has not been opened or cut. The true cost of shipping will be deducted from the refund price, plus a 10% restocking fee.
Returned items must be unused, undamaged, and not cut. To return an item, you must pay the full cost of shipping the product back to SUPERSEAL. The shipping freight you are originally charged is not usually the actual shipping cost. If the return is a result of our error (you received an incorrect or defective item), SUPERSEAL will cover the costs to return and replace the item.
The cost to ship unwanted items or to exchange items back to SUPERSEAL will be deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days).
If you need to return an item, contact us at 1-800-571-1877.