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  1. Question

    Don Wantke

    Are you out of stock on every thing because of the corona virus or out of business? I would like to order some dimple board and accessories for my basement. Do you have any idea these will become available. Thank You

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    • Gerry Mitchell

      I hope you are all doing ok, any idea on when you will start shipping?
      Thanks and stay safe!

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    • Ross Carmen

      Ross Carmen

      Due to the recent spread of Covid 19….Superseal has temporarily stopped shipping in the USA.
      We will respond by email when we resume sales.
      We apologize for any inconvenience this may cause.
      We were hoping to resume in June 2020…..unfortunately…..
      We are now hoping for end of August… We will put a notice on our website and inventory in our shopping cart when we start up sales again. We will also send you an email update. Thanks for your interest in Superseal and patience during this time.
      Please confirm receipt of this email
      I can ship orders with 6 rolls or more….. they can be mixed sizes and accessories….and I need a tax ID #.

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    • Ross Carmen

      Ross Carmen

      Thanks you for your interest. Due to the Corona Virus we have temporarily shut down all shipping. We will send you an email when we resume. We are hoping by the end of May. Sorry for any inconvenience.

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  2. Amber

    Amber

    I have had trouble from the start with this product. Wish i never had it installed. Water gets trapped between the block and tge membrane and my basement walls are always damp! I hate it

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    • Ross Carmen

      Ross Carmen

      Please give us a call when you have a chance…800 571 1877…..thanks

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  3. Question

    Ernest

    I live in the Us and already have membrane and trim but no plugs to hang. Is there a alternate item to use since you are not currently shipping to US. I’m in middle of project and would like to get foundation finished up. Thx

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    • Ross Carmen

      Ross Carmen

      Hi Ernest….give me a call when you have a chance….1 800 571 1877….thanks

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  4. Question

    Bob

    do you have any idea when you will start shipping again?

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    • Chris

      For a foundation block wall, what liquid applied product is recommended as a first layer behind your membrane system?

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    • Ross Carmen

      Ross Carmen

      Superseal is compatible with any waterproofing or damproof coating. There is alot of options and manufacturers. More expensive coatings perform better.

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    • Ross Carmen

      Ross Carmen

      Hi Bob,
      We are hoping for the end of June….thanks….we will put inventory back on the shopping cart when we do.

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  5. Question

    Anthony Gregg

    If I used a Ramset Powder Actuated Gun with Ramset 1 1/2″ nails on the Super Plugs would that be okay given that the nails already have a plastic collar on them? So then there would be the collar and the Super Plug attached to the concrete wall? If not, how else would I do this using a Powder Actuated Gun? Thanks.

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    • Ross Carmen

      Ross Carmen

      Anthony, yes you can…test a spot first as concrete varies in hardness and strength all across North America.

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  6. Question

    Ulises Gutierrez

    Select DimpleGrip Molding
    (Is there any way can you tell me how many pieces and how long each piece is thank you

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    • SUPERSEAL

      SUPERSEAL

      Yes, there is 10 pieces per bundle and they are 4 feet long.

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  7. Question

    Jimmy Williams

    What type of tool do you use to fasten it to the block? Is it pneumatic?

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    • Beth Holder

      Have you been able to resume shipping to the US yet? If so, what would estimated shipping time to Kansas City, Missouri, USA be?

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    • Ross Carmen

      Ross Carmen

      Hi Beth,
      Not at this time….we are hoping for the end of July….thanks

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    • SUPERSEAL

      SUPERSEAL

      For hollow block walls it is best to use 11/4″ x 3/16″ tapcon screws through the center hole on our superplug. If the blocks are filled you can use any type of concrete nail gun. It is best to test a spot first as a concrete nail gun could damage the block.

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  8. Question

    Marian Kasker

    What can my friend put over this (and how) to get a finished basement again? She had flooding from a hurricane & this is what the contractor put up and left her with. She has a sump pump. It looks horrible. She used to have a lovely finished apartment in the basement. Now no one knows how to finish the walls to put up paneling or whatever. She just has this “stuff” flapping loose on her walls.

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    • SUPERSEAL

      SUPERSEAL

      Please send a few pictures…thank you

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  9. Question

    Vanessa Williams Madinah

    Is there somewhere locally which can purchase this product in Illinois?

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    • Glen

      Do you have photos of interior basement wall installs?

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    • SUPERSEAL

      SUPERSEAL

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    • SUPERSEAL

      SUPERSEAL

      The best way to purchase is ONLINE at https://www.superseal.ca/ or call 1 800 571 1877. Please allow 2-3 days for delivery. You can also special order through your local Menards store. Thank you

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  10. Question

    BRYAN BRADLEY

    CAN TOP BE LEFT EXPOSED TO SUN

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    • Ross Carmen

      Ross Carmen

      The membrane should be covered within a few months of installation. After a year or two….the membrane exposed will start to break down. It should be terminated just below grade.

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