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Amber –
I have had trouble from the start with this product. Wish i never had it installed. Water gets trapped between the block and tge membrane and my basement walls are always damp! I hate it
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Ross Carmen –
Please give us a call when you have a chance…800 571 1877…..thanks
Question
Bob –
do you have any idea when you will start shipping again?
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Ross Carmen –
Hi Bob,
We are hoping for the end of June….thanks….we will put inventory back on the shopping cart when we do.
Chris –
For a foundation block wall, what liquid applied product is recommended as a first layer behind your membrane system?
Ross Carmen –
Superseal is compatible with any waterproofing or damproof coating. There is alot of options and manufacturers. More expensive coatings perform better.
Question
Ernest –
I live in the Us and already have membrane and trim but no plugs to hang. Is there a alternate item to use since you are not currently shipping to US. I’m in middle of project and would like to get foundation finished up. Thx
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Ross Carmen –
Hi Ernest….give me a call when you have a chance….1 800 571 1877….thanks
Question
BRYAN BRADLEY –
CAN TOP BE LEFT EXPOSED TO SUN
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Ross Carmen –
The membrane should be covered within a few months of installation. After a year or two….the membrane exposed will start to break down. It should be terminated just below grade.
Question
Mike –
When will 7’11” Dimple Board be Available ?
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Ross Carmen –
Hi Mike ..I sent you an email…let me know what you would like to order and a ship to address and I can give you a delivered price….thanks
Question
Brian Doyle –
Is there an adhesive that can be used for seaming? Everything I’ve tried peels off when it dries.
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Ross Carmen –
you can use any foundation mastic, roof patch, plastic cement. If you use a self adhesive membrane, you need to use it with the primer.
Question
Anthony Gregg –
If I used a Ramset Powder Actuated Gun with Ramset 1 1/2″ nails on the Super Plugs would that be okay given that the nails already have a plastic collar on them? So then there would be the collar and the Super Plug attached to the concrete wall? If not, how else would I do this using a Powder Actuated Gun? Thanks.
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Ross Carmen –
Anthony, yes you can…test a spot first as concrete varies in hardness and strength all across North America.
Question
Don Wantke –
Are you out of stock on every thing because of the corona virus or out of business? I would like to order some dimple board and accessories for my basement. Do you have any idea these will become available. Thank You
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Doug –
Have you resumed shipping to the US? Do you install the dimples toward the foundation wall or toward the back fill? If installed toward the backfill what would keep dirt out of channels? Can you backfill gravel directly toward the dimpleboard flat side?
Ross Carmen –
Hello Doug, yes we have started shipping some roll sizes….see our shopping cart. You will receive a separate email. Please provide a list of required product and a ship to address. We can give you a delivered price…thanks
Ross Carmen –
Thanks you for your interest. Due to the Corona Virus we have temporarily shut down all shipping. We will send you an email when we resume. We are hoping by the end of May. Sorry for any inconvenience.
Gerry Mitchell –
I hope you are all doing ok, any idea on when you will start shipping?
Thanks and stay safe!
Ross Carmen –
Due to the recent spread of Covid 19….Superseal has temporarily stopped shipping in the USA.
We will respond by email when we resume sales.
We apologize for any inconvenience this may cause.
We were hoping to resume in June 2020…..unfortunately…..
We are now hoping for end of August… We will put a notice on our website and inventory in our shopping cart when we start up sales again. We will also send you an email update. Thanks for your interest in Superseal and patience during this time.
Please confirm receipt of this email
I can ship orders with 6 rolls or more….. they can be mixed sizes and accessories….and I need a tax ID #.
john charles mikols –
how do you install the select membrane cap? i am putting it on a wood retaining wall. do i nail through the membrane cap using a small plug for each nail?
Ross Carmen –
You can use nails or screws directly through the cap. Small plugs and superplug are fastened with a nail or screw. Plugs are not used with the cap or dimplegrip molding
Question
Ulises Gutierrez –
Select DimpleGrip Molding
(Is there any way can you tell me how many pieces and how long each piece is thank you
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SUPERSEAL –
Yes, there is 10 pieces per bundle and they are 4 feet long.
Question
Vanessa Williams Madinah –
Is there somewhere locally which can purchase this product in Illinois?
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SUPERSEAL –
The best way to purchase is ONLINE at https://www.superseal.ca/ or call 1 800 571 1877. Please allow 2-3 days for delivery. You can also special order through your local Menards store. Thank you
Glen –
Do you have photos of interior basement wall installs?
SUPERSEAL –
https://www.superseal.ca/foundation-membranes/interior-applications/ click to view the interior application on our website
https://www.alljerseyinc.com/jersey-shore-basement-mold-remediation-and-new-concrete-floor/
Thank you
Question
Marian Kasker –
What can my friend put over this (and how) to get a finished basement again? She had flooding from a hurricane & this is what the contractor put up and left her with. She has a sump pump. It looks horrible. She used to have a lovely finished apartment in the basement. Now no one knows how to finish the walls to put up paneling or whatever. She just has this “stuff” flapping loose on her walls.
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SUPERSEAL –
Please send a few pictures…thank you
Question
Jimmy Williams –
What type of tool do you use to fasten it to the block? Is it pneumatic?
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SUPERSEAL –
For hollow block walls it is best to use 11/4″ x 3/16″ tapcon screws through the center hole on our superplug. If the blocks are filled you can use any type of concrete nail gun. It is best to test a spot first as a concrete nail gun could damage the block.
Beth Holder –
Have you been able to resume shipping to the US yet? If so, what would estimated shipping time to Kansas City, Missouri, USA be?
Ross Carmen –
Hi Beth,
Not at this time….we are hoping for the end of July….thanks
Question
Chris Jankowiak –
What are my options for fasteners. I received my roll of membrane, cap and plugs. This will be going on a basement block wall. Tapcons? some sort of nails? I’m hoping for the quickest most effective method. Tapcons seem like too much work with drilling pilot holes.
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Ross Carmen –
1 1/4 x 3/16″Tapcons are the safest bet. Yes it is more labor intensive but most block walls are hollow and you run the risk of damaging them if you use a powerful concrete nailgun.
Chris Jankowiak –
Thanks will do!